Terms of Service

Terms and conditions governing the use of Bobsave services

Last updated: September 2026

1. Acceptance of Terms

By accessing or using the services provided by Bobsave ("we", "us", "our"), operated by Bobomurithi and based in Nairobi, Kenya, you ("you", "your", "client") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our services.

These Terms constitute a legally binding agreement between you and Bobsave. We may update these Terms from time to time, and your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.

2. Service Description

Bobsave provides business automation workflow building and management services. Our services include:

We build automations using technologies including n8n, AI tools, APIs, and other industry-standard platforms. The specific scope, features, and deliverables for your automations will be agreed upon before work begins.

3. Accounts

To use certain features of our services, you must create an account. You agree to:

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Payment Terms

4.1 Setup Fee

A one-time setup fee is charged when you purchase an automation package. This fee covers the initial design, development, and deployment of your automation workflows. The setup fee is processed securely through Paystack and is charged at the time of purchase.

4.2 Monthly Subscription

Following the setup, a monthly subscription fee is charged on a recurring 30-day billing cycle. This covers managed hosting, workflow monitoring, maintenance, and support for your automations. Monthly billing begins on the date your automation is activated.

4.3 Payment Processing

All payments are processed through Paystack, a secure third-party payment processor. We do not store your credit card details, CVV, or full payment credentials on our servers. Paystack's own terms and privacy policy apply to the processing of your payment information.

4.4 Pricing

All prices are displayed in the currency specified at the time of purchase. We reserve the right to modify our pricing with 30 days' written notice. Price changes will apply to your next billing cycle after the notice period.

5. Subscription Terms

5.1 Billing Cycle

Your subscription is billed every 30 days from the date of activation. You will be charged automatically using the payment method on file.

5.2 Cancellation

You may cancel your subscription at any time by providing written notice (email) at least 7 days before your next billing date. Upon cancellation:

5.3 Suspension

We may suspend your services if payment is not received within 7 days of the billing date. We will attempt to contact you before suspending services. Services will be restored once outstanding payments are settled.

6. Refund Policy

For full details on our refund policy, please see our Refund Policy page. Key points:

7. Service Level

7.1 Automation Development

We operate on a best-effort basis for building automation workflows. Standard automations are typically completed within 3 to 7 business days from the date all required information and access credentials are received. Complex or custom automations may take longer, and estimated timelines will be communicated before work begins.

7.2 Hosting and Uptime

We provide managed hosting for your automation workflows. While we strive for high availability, we do not guarantee uninterrupted or error-free service. Scheduled maintenance windows will be communicated in advance where possible.

7.3 Support

Support levels vary by plan. We will respond to support enquiries during business hours (9:00 - 18:00 EAT, Monday to Friday, excluding Kenyan public holidays). Response times are best-effort and depend on your service plan.

8. Client Responsibilities

You are responsible for:

9. Acceptable Use Policy

You agree not to use our services for any purpose that is unlawful or prohibited by these Terms. You must not:

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your services without refund.

10. Intellectual Property

10.1 Our Intellectual Property

All intellectual property rights in our services, including our website, workflows, automation templates, tools, processes, and methodologies, remain the property of Bobsave. Nothing in these Terms transfers ownership of our intellectual property to you.

10.2 Your Data

You retain all ownership rights to your business data, content, and information that you provide to us or that is processed through your automations. We will not use your data for purposes other than providing the agreed-upon services to you.

10.3 Custom Automations

Upon full payment, you receive a licence to use the custom automations built for your business. The underlying technology, frameworks, and general automation methodologies remain our intellectual property.

11. Limitation of Liability

To the maximum extent permitted by the laws of the Republic of Kenya:

12. Indemnification

You agree to indemnify, defend, and hold harmless Bobsave (Bobomurithi), its owner, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to:

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first attempt to resolve any dispute informally by contacting us at bobomurithi@gmail.com. We will attempt to resolve the dispute through good-faith negotiation within 30 days of receiving your notice.

13.2 Mediation

If the dispute cannot be resolved informally, both parties agree to first attempt resolution through mediation administered by a mutually agreed-upon mediator in Nairobi, Kenya. The costs of mediation shall be shared equally between both parties.

13.3 Arbitration

If mediation is unsuccessful, any unresolved dispute shall be submitted to binding arbitration in Nairobi, Kenya, in accordance with the Arbitration Act of Kenya. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on both parties.

13.4 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes not subject to arbitration shall be subject to the exclusive jurisdiction of the courts of Kenya, with venue in Nairobi.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, pandemics, government actions, war, terrorism, internet outages, power failures, third-party service failures, or other events of force majeure. The affected party shall notify the other party as soon as reasonably practicable and shall use reasonable endeavours to mitigate the effects of the force majeure event.

15. Termination

Either party may terminate this agreement:

Upon termination, all outstanding payments become immediately due. Sections that by their nature should survive termination (including limitation of liability, intellectual property, and dispute resolution) shall survive termination.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Bobsave regarding the use of our services and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

Questions about our terms?

We're happy to clarify anything in our Terms of Service.

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