Refund Policy

1. Overview

Bobsave ("we", "us", "our"), operated by Bobomurithi and based in Nairobi, Kenya, is committed to fair and transparent refund practices. This Refund Policy explains when and how you can request a refund for our business automation services. This policy should be read alongside our Terms of Service.

2. Setup Fee Refunds

The one-time setup fee covers the initial design, development, and deployment of your automation workflows. You may request a full refund of the setup fee if:

• You request the refund within 14 calendar days of the date the setup fee was charged
• Automation work has not yet begun (i.e., we have not started building your workflows)

If automation work has already commenced, a partial refund of the setup fee may be offered at our discretion, calculated based on the proportion of work completed.

3. Monthly Subscription Refunds

Monthly subscription fees are charged every 30 days to cover managed hosting, monitoring, maintenance, and support. You may request a prorated refund of your monthly subscription if:

• The service was not delivered as described at the time of purchase
• There was a significant service failure that was not resolved within a reasonable timeframe
• You were charged in error (e.g., duplicate charge, charge after confirmed cancellation)

Prorated refunds are calculated from the date of the most recent billing cycle to the date we received and acknowledged your refund request.

4. No-Refund Situations

Refunds will not be issued in the following circumstances:

• The automation is live and functioning as agreed upon at the time of purchase
• You decide to cancel services after the automation has been built, tested, and delivered
• You request a refund after the 14-day window for setup fees where work has already begun
• The service issue is caused by third-party platform changes outside our control (e.g., WhatsApp API changes, API deprecations) that are being addressed
• You have not provided the required information or access needed to build the automation, causing delays
• Disagreements arising from scope changes not covered in the original agreement

5. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to bobomurithi@gmail.com
2. Use the subject line: "Refund Request"
3. Include the following information in your email:
   • Your full name and email address associated with your account
   • The reason for your refund request
   • Date of the payment you are requesting a refund for
   • Any relevant screenshots, correspondence, or supporting details

We aim to acknowledge your refund request within 2 business days and provide a resolution within 7 business days.

6. Refund Processing

Approved refunds are processed as follows:

• Refunds are issued to the original payment method used at the time of purchase (Paystack)
• Processing time: 5 to 10 business days from the date the refund is approved
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account
• Paystack processing fees are non-refundable and will be deducted from the refund amount where applicable

7. Exceptions

In rare circumstances, we may offer alternative remedies (such as service credits or extended service periods) instead of monetary refunds. This may apply in situations including:

• Force majeure events: Natural disasters, pandemics, government actions, or other events beyond our reasonable control that prevent us from delivering the agreed-upon service
• Third-party service outages: Extended outages of third-party services (e.g., WhatsApp, Paystack, hosting providers) that affect the delivery or functionality of your automations
• Technical limitations: Situations where a technical limitation of a third-party platform prevents the agreed-upon automation from functioning as intended, provided we have made reasonable efforts to find an alternative solution

In such cases, we will work with you to find a fair resolution that addresses your needs.

8. Disputes

If you are not satisfied with our refund decision, you may:

1. Request a review of the decision by emailing bobomurithi@gmail.com with additional information
2. If the dispute cannot be resolved, it may be subject to the dispute resolution process outlined in our Terms of Service (mediation followed by arbitration in Nairobi, Kenya)

9. Consumer Protection

This Refund Policy is subject to the Consumer Protection Act 2012 of the Republic of Kenya. Under the Consumer Protection Act 2012, you have the right to a remedy (including a refund, repair, or replacement) where goods or services are not fit for purpose, not as described, or not of acceptable quality. Nothing in this policy limits or excludes your statutory rights under Kenyan consumer protection law.

If you believe your statutory consumer rights have not been respected, you may contact the relevant Kenyan consumer protection authorities.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For refunds related to purchases made before any policy changes, the refund policy in effect at the time of your purchase will apply.

11. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Email: bobomurithi@gmail.com
• WhatsApp: +254 702 505 946
• Address: Nairobi, Kenya