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WhatsApp Customer Support Auto-Reply

Instant answers to customer questions, night and day.

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Customer support agent answering customer enquiries

Problem

Customers expect instant replies on WhatsApp. Support inboxes flood with the same questions, and response time balloons every time you post a promotion or open a store.

Solution

Your trained knowledge base answers instantly and consistently, tricky issues escalate to the right staff member, and every conversation is logged.

Benefits

  • Reply to customers in seconds, 24/7
  • Team handles real issues, not repeat questions
  • Consistent answers across every chat
  • Every conversation logged and analysed

How it works

Support flow from trigger to result.

Trigger + Result

Customer Message->AI Instant Answer->Complex -> Ticket->Human Replies->Follow-up & Log

Key features

Everything this automation handles, automatically.

Features

  • AI answers from your knowledge base
  • Order / service status lookups
  • Smart escalation to human agents
  • Business-hours hand-off messages
  • Conversation logging
  • Weekly support summary report

Pricing & delivery

KSh 3,500setup
KSh 1,500/moper month

Delivery: Typically live in 3-7 days after a short consultation.
Includes one-time setup, training, hosting, monitoring and maintenance.

Get Started on WhatsApp Get a personalised quote Email Us bobomurithi@gmail.com

Who it's for

Industries and business types that benefit most from whatsapp customer support auto-reply.

E-commerce & Retail Hospitality & Tourism Local Services Logistics & Transportation Finance & Business Services Online Stores Hotels Restaurants Courier Companies Pharmacies Clinics

Frequently asked questions

Will it answer our questions correctly?

We train it on your actual information - prices, hours, policy - and it only answers from what you provide.

What happens to hard questions?

They escalate to the right person automatically, and the customer gets a clear 'someone will help now' message.

Does it use AI responsibly?

Yes - answers are grounded in your content, and every AI conversation can be reviewed by your team.

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